Rated Wales's top personal injury defence practice.
quote
The extra level of service Kingslegal provides sets us apart from the competition.
During accreditation, our systems were described by the legal specialist auditor as an exemplar of best practice
Our high volume work does not compromise quality in any way.
Setting the gold level of service that all law firms should strive for. Comment on Pragma, our internal benchmark
Approach to clients and our level of service
A team for each client - At Kingslegal, we provide a team of lawyers and administrators dedicated to each client. The service they provide is tailored to the client’s particular requirements.
Information technology – Clients have remote read-only access to our IT case management systems so they can monitor the progress of their claims. The access is combined with an e-mail facility enabling direct communication with the client’s team at Kingslegal. At no extra cost, we provide reports to clients in any form, and as frequently as required – even daily.
Quality service - Our unique internal standards, which we have branded ‘Pragma’, are so demanding that they frequently exceed our clients’ expectations and service level agreements. In addition, we have ISO 9001 accreditation, and six-monthly external audits are conducted by BVQI – the most widely recognised certification body.
Commercial focus - Our objective is to ensure that a commercial settlement is achieved that represents value to the insurer. Our working practices are designed to make that objective a reality.
Maintaining brand value - We strike a balance between ensuring compensation paid to policyholders is kept at a reasonable level, and maintaining each Insurer’s brand value. We are also sensitive to the potential business implications of certain disputes.
Driving costs down - We drive costs down in more ways than one. For example, by: -
Settlement periods - statistics on settlement periods are a vital management tool. By way of example, in personal injury cases damages are agreed for 50% of our cases within 38 days of receipt of the Insurer’s file; 75% within 73 days; and 95% within 120 days.
Combating fraud – Kingslegal is one of only a handful of law firms to offer a dedicated fraud team. Our specialist team provides nationwide coverage and has close ties with other specialists to allow the vital exchange of intelligence. The team regularly handles fraudulent claims including staged or contrived accidents, deliberately provoked accidents (so called “crash for cash”), phantom or bogus passenger claims and suspect goods in transit claims. Low velocity impact claims are also handled by the team.
All local authority and social landlord claims are automatically assigned to our specialist team. They will also deal with suspect claims emanating from the workplace – where employers are faced with a suspicious trip or slip accident for example. In employers liability, and motor and local authority claims, our specialist fraud team adopt a thorough forensic intelligence led approach, including a detailed consideration of medical, Inland Revenue and DSS records and comprehensive proofing of witnesses, exposing any inconsistencies in the claim presented.
Information technology – Clients have remote read-only access to our IT case management systems so they can monitor the progress of their claims. The access is combined with an e-mail facility enabling direct communication with the client’s team at Kingslegal. At no extra cost, we provide reports to clients in any form, and as frequently as required – even daily.
Quality service - Our unique internal standards, which we have branded ‘Pragma’, are so demanding that they frequently exceed our clients’ expectations and service level agreements. In addition, we have ISO 9001 accreditation, and six-monthly external audits are conducted by BVQI – the most widely recognised certification body.
Commercial focus - Our objective is to ensure that a commercial settlement is achieved that represents value to the insurer. Our working practices are designed to make that objective a reality.
Maintaining brand value - We strike a balance between ensuring compensation paid to policyholders is kept at a reasonable level, and maintaining each Insurer’s brand value. We are also sensitive to the potential business implications of certain disputes.
Driving costs down - We drive costs down in more ways than one. For example, by: -
- using the most up-to-date IT for case management
- matching staff expertise to the simplicity or complexity of the claim
- maintaining high productivity by our teams
- using the telephone except where a letter is essential
- keeping third party costs to a minimum
- driving cases to early settlement or hearing
Settlement periods - statistics on settlement periods are a vital management tool. By way of example, in personal injury cases damages are agreed for 50% of our cases within 38 days of receipt of the Insurer’s file; 75% within 73 days; and 95% within 120 days.
Combating fraud – Kingslegal is one of only a handful of law firms to offer a dedicated fraud team. Our specialist team provides nationwide coverage and has close ties with other specialists to allow the vital exchange of intelligence. The team regularly handles fraudulent claims including staged or contrived accidents, deliberately provoked accidents (so called “crash for cash”), phantom or bogus passenger claims and suspect goods in transit claims. Low velocity impact claims are also handled by the team.
All local authority and social landlord claims are automatically assigned to our specialist team. They will also deal with suspect claims emanating from the workplace – where employers are faced with a suspicious trip or slip accident for example. In employers liability, and motor and local authority claims, our specialist fraud team adopt a thorough forensic intelligence led approach, including a detailed consideration of medical, Inland Revenue and DSS records and comprehensive proofing of witnesses, exposing any inconsistencies in the claim presented.
